I was invited along to a business trip in Madrid to check out a few hotels and we were booked into the NH Eurobuilding Hotel for 2 nights.
The hotel is roughly a half an hour journey from the airport and has good transport links. It is about a 10 minute car journey into the city centre and it is right next to Santiago Bernabéu Stadium.
From the outside, the hotel looks ok but once you go in it’s very lovely; modern decor, lots of stunning chandeliers and overall it has a lovely clean feel to it.
The rooms are nice, very big and decorated in all whites and chrome, which makes it seem even roomier. Large windows, but unfortunately not a great view of anything due to the location. The bed was very comfortable and the room comes equipped with full tea and coffee facilities and a stocked mini bar.
The bathroom was nice too, spacious with a huge shower. The wardrobe is within the bathroom, which leaves more space in the bedroom which I thought was a nice touch.
As I was there on business I was able to check out the conference facilities which were in keeping with the rest of the hotel; neutral decor, very airy with lots of windows. The only let down was the low ceilings, but I think that’s quite typical of Madrid.
The biggest let down for me was the service. The hotel is large, sleeping 412 maximum, but they didn’t seem prepared to deal with it. We were a large group; around 200 of us, plus the hotel’s other guests meant that it was almost full (if not completely sold out). On my first night, I spent an hour waiting for an iron, which made me late to an appointment. I met up with some colleagues later who told me they had the exact same issue, among others. On my last night, before departing for the airport, we waited 20 minutes to be served a glass of champagne in a nearly empty bar. It was very disappointing.
In addition, either they don’t have enough lifts or the ones they do have are incredibly slow because on average it took me 10 minutes to catch a lift and another 10 to actually get to the lobby from the 13th floor; this was very very frustrating.